I’m Mark Dearnley and I’ve been the Chief Digital & Information Technology Officer at HMRC since I joined in 2013. Before then I worked in the private sector for companies like Vodafone, Cable & Wireless and Boots but it was the challenge of the Digital & Technology agenda in Government, with the scale and complexities it involves, that drew me into the Civil Service.
The ambition for the impact of technology in Government is even bigger than it is in the private sector. Our award-winning Multi-Digital Tax Platform means we’ve gone from two big disruptive IT releases a year to 50 releases a week with little or no disruption for customers. It’s enabled us to deliver 17 new digital services in the last year and 10 million HMRC customers now use services on the platform with 18 million visiting in the last year.
My role is never dull. The most challenging thing I’ve been asked to do is appear before the Public Accounts Committee. Some of my most rewarding moments are watching the Digital teams run their show and tell sessions and seeing all that they’ve achieved.
Another great thing here is the quality of the people in the Civil Service. There's a real mix of people who have worked in Government for years and have enormous experience alongside a whole new generation of people who, like me, have worked in the private sector before.
And now there isn’t a day goes by when I don’t work with a fast streamer in project teams, Digital Delivery centres, Private offices and elsewhere. The Fast Stream programme offers a wide range of exciting roles in digital and technology that are unique to government.
Digital transformation is at the absolute heart of the changes happening in government at the moment and this is a great opportunity for anyone who wants to further their career in digital.